Host Family Coordinator

Host Family Coordinator

EF Education First | brisbane, QLD, AU

Posted 5 days ago

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A career with EF combines the support and opportunity of a large international organisation with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel.

We are looking for a dynamic person to join our team in EF Brisbane and make an impact in the way we recruit local hosts to accommodate international students. Reporting to the Host Family Manager you will work together with the Accommodation team ensuring that homestay visits and homestay recruitment are running well.

In this position, you will have the ability to build strong relationships with homestay hosts, manage your own time schedule and have global visibility within our international company.

The ideal Host Family Recruiter :

  • Has outstanding communication and interpersonal skills
  • Presents highly developed customer service focus and a positive attitude
  • Is target driven and has excellent organizational skills
  • Brings along leadership experience/potential
  • Appreciates international cultures
  • Is a creative problem solver and have the ability to remain calm under pressure
  • Is attentive to detail
  • Is fluent in English
  • To be successful in this job:

  • You will ensure a high level of standard of homestay accommodation through excellent customer service in a fast paced environment
  • Reporting to the Host Family Manager, you will be responsible for recruiting host families in accordance with EF policy
  • You will follow a host family recruitment plan
  • You will do telemarketing, customer care representative for Host Family phone calls and enquiries
  • You will work off-site for promotional recruitment street actions, events, fairs and leafleting
  • You will ensure all enquiries from prospective hosts are promptly followed up on
  • You will visit prospective hosts to determine their suitability and complete visit forms with great attention to detail (whilst complying to accreditations and local authorities)
  • You will ensure all hosts’ questions are answered and they are given appropriate documentation
  • You will track weekly recruitment statistics, with Accommodation Manager and School Director
  • You will ensure a high level of customer support service to host families and international students
  • You will process & maintain homestay provider records
  • You will share emergency on call duties with other school staff