Summer 2023 User Experience Researcher Intern

Summer 2023 User Experience Researcher Intern

T-Mobile | Bellevue, WA, 98006, US
Salary Range:$49,000 – $59,000 Salary range estimated by Zippia

Posted 13 days ago

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Description

BE UNSTOPPABLE WITH US!

T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

Get hands-on experience, training—and a leg up on a bright future.

This role will assist in recruiting, planning, analyzing, condensing, and communicating research insights. Our team focuses on understanding and advocating for the needs of T-Mobile Frontline employees, supporting the teams that provide their tools and training materials.

RESPONSIBILITIES:

  • Recruit participants for the studies
  • Organize and schedule the different sessions

  • Take notes during the sessions

  • Condense and summarize the information gathered
  • SPECIFIC PROJECT(S):

    Mostly recruiting participants from Retail and Care, organizing the sessions and supporting the Researchers conducting the testing to inform future state for the tools used in Retail Stores and Experience Centers.

    PREFERRED QUALIFICATIONS:

  • Familiarity with most common scheduling and communication tools (Outlook, Slack, Webex, Sharepoint, Excel, PowerPoint, Word)

  • Great communication skills (active listening, creating a comfortable environment for participants, and persuasion)

  • Relocation, including summer housing, may be available for qualified candidates.

    Employer does not sponsor work visas for this position. Note that this also applies to individuals who are students in F-1 status who desire sponsorship after they complete their education. 

    T-Mobile requires all employees in this position to be fully vaccinated for COVID-19, unless precluded from doing so by applicable law. The CDC currently defines "fully vaccinated" as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law. 

    Intern wages range from $20/hour to $40/hour. The successful candidate’s actual pay will be based on experience/location. 

    Never stop growing!

    T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

    If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/

    T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

    Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.