Service Advisor - Audi

Service Advisor - Audi

James Frizelle`s Automotive Group | Doncaster, Victoria, AU

Posted 16 days ago

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Description



About the Role


We are seeking a motivated and enthusiastic Service Advisor to join our Audi team on a full-time basis in Doncaster. This position would be ideal for an experienced individual who is eager to further themselves within the premium automotive segment, however we would also be willing to provide training to someone new to the industry who has outstanding customer service skills.
As a Service Advisor, you will be someone who enjoys a challenge, working in a team environment and is passionate about provide customers with a consistently outstanding experience.

Responsibilities :

Being the first point of contact for our customers, you will determine their requirements and communicate with them to ensure a positive customer experience
Liaising with the workshop and parts departments
Quote repair jobs and liaise with customers ensuring they are given the best possible Customer Service experience
Meeting and exceeding manufacturers CSI targets

Requirements for the role will involve the following:

Experience in a similar role within a Retail Automotive Service Department is preferable
Previous experience with Audi is preferable although not necessary 
Excellent communication, numeracy and customer service skills
Willing to go above and beyond to exceed customer expectations
Sound automotive technical knowledge
Punctual and reliable
Have a professional attitude and be well organised
Current driver licence
Be able to work in a team environment
Demonstrate a high level of care and attention to detail
Able to work Monday to Friday 7:30am - 5:30pm 

What we offer:

Attractive salary and commission package (on-target earnings of approximately $100,000.00p/a)
Car allowance
The opportunity to work in a well established company with an excellent reputation for customer service
A dynamic and friendly work environment
Career opportunities that only come with working within one of the largest automotive companies

If you think you can bring real value and add to the energy & enthusiasm in our team, we would love to hear from you!

All Penfold Motors employees must be entitled to work in Australia and will be required to complete a Federal Police Check.