Front Office Agent | The Star Grand in Sydney

Front Office Agent | The Star Grand in Sydney

Echo Entertainment Group | sydney, NSW, AU

Posted 12 days ago

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About the role

We are currently looking for full time available to do night shifts across Monday - Sunday or 4 days a week to work on a part time basis

  • Provide an efficient and timely check-in and check-out!
  • Assist with guest bookings and enquiries.
  • Accurate process of payments ( upfront room payment, mini bar & In Room Dining cost).
  • Receiving and recording reservation requests.
  • Resolving customer service queries with diplomacy and tact.
  • About You

    Highly passionate about guest experience? The successful candidate will be a hospitality professional who enjoys daily interaction with a goal to achieve guest service excellence every day.

    The successful applicant will have:

  • Previous guest service working experience
  • Strong passion to build a career in hospitality.
  • Administration, problem-solving skills and attention to detail highly regarded.
  • Previous experiences with Opera
  • Bilingual/Multilingual is advantageous
  • Our Benefits

  • FREE buffet meal at our back of house staff dining room!
  • 30% Discounts across award-winning restaurants
  • Discounts on accommodation in our luxury hotels
  • Paid Parental leave from Day 1, Secondary Carer’s leave also on offer
  • Mental Health and Wellbeing services
  • Diversity & Inclusion areas of focus include Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
  • Lifestyle discounts including gym memberships and laundry services
  • Discounted staff parking every day including weekends and late nights
  • Paid training, ongoing career development opportunities
  • At The Star, we’re passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from people of all cultures, ages, religions, genders, LGBTIQ+ people, Aboriginal and Torres Strait Islander Peoples and people with disabilities.

    The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and has been recently awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.