Client Service Associate II

Client Service Associate II

JPMorgan Chase | Brooklyn, NY, 11225, US
Salary Range:$67,000 – $96,000 Salary range estimated by Zippia

Posted 9 days ago

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J.P. Morgan Custody Operations provides Institutional investors access to markets worldwide for the settlement, safekeeping and asset servicing of securities, along with ancillary services such as Foreign Exchange and Liquidity Solutions. This product suite, along with our Markets business, helps us service our core client segments: Asset Managers, Asset Owners, Insurance/GSEs, Banks/Broker Dealers and Hedge Funds and Alternatives. We are committed to delivering investor solutions that help clients protect their portfolios, optimize their efficiency and maximize opportunities in diverse global markets.

The Security Services Custody Operations Middle Office Department is responsible for ensuring all aspects of operations for clients are completed, transactions are processed on time, exceptions are resolved proactively; provide single point of contact team and subject matter expertise to the clients. Middle Office covers trade instruction capture, settlement; fail management, cash instruction capture, projections, overdrafts, asset servicing instruction capture, dividends, foreign exchange, collateral, derivatives lifecycle management and bank loans.

**Key Responsibilities Include**

+ Provide excellent client service and support to internal and external clients on a daily basis and support clients in addressing operational issues across transactional life cycle events.

+ Monitor internal and external client inquiries, resolve non-routine issues and closely partner with internal teams such as cash processing, settlements, cash management, account opening, treasury, reconciliation teams and resolve any exceptions in a timely manner.

+ Perform root cause analysis for their respective clients to increase straight through processing

+ Establish and maintain relationships with operations & middle office contacts at clients.

+ Work as part of the global team with follow the sun global coverage for clients.

+ Partner with technology teams to help identify product development, product enhancements, technology improvement opportunities, and system testing to ensure products continue to operate effectively and accurately

+ Collaborate with Client Service Teams for service reviews to ensure client expectations and concerns are managed, with focus on delivering unparalleled client experience.

+ Ensure all day to day queries are addressed within required service level agreements and escalate issues to the supervisor

+ Provide operations subject matter expertise and value added services to clients where required.

+ Strong time management skills required to meet the internal and external deadlines/cutoffs.


+ Good understanding of SWIFT, Cross Border Payments, Foreign Exchange and Reconciliation rules

+ Strong business knowledge is preferred/added advantage of Global Custody

+ Knowledge of financial markets, trade lifecycle, and settlement practices is desirable

+ Excellent verbal and written communication skills, and adept at communicating with all levels of the business and technical parts of the organization

+ Operate effectively in a dynamic environment with tight deadlines and can exhibit time management skills

+ MS office skills (Excel, PowerPoint, Word)

**Core Abilities**

+ Prior custody/treasury operation services, markets operational experience

+ Ability to work closely with business partners and interact with all staff levels

+ Ability to be flexible, adhere to tight deadlines, deliverables, organize and prioritize work

+ Experience of working on large scale, multi-stream programs

+ Strategic thinking coupled with practical execution

+ Strong analytical and problem solving skills including taking the initiative to drive change and enhance controls

+ Ability to manage through a changing business landscape

+ Candidate must have a control focused agenda, and a thorough understanding of program/project risk

+ Anticipate issues and aggressively drive initiatives to ensure results

+ Self-starter and ability to learn quickly

**People and Communication**

+ Strong oral and written communication and presentation skills including the ability to communicate strategic messages clearly and consistently with the team, making linkages to individual goals and accomplishments

+ Strong relationship management and partnership with a large array of constituents; ability to manage by influence to promote change

+ Leadership with proven ability to manage by influence to promote change

+ Proactive in identifying and escalating issues

**Education and Certifications**

+ Bachelor's Degree required or equivalent experience

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

**Base Pay/Salary**

Brooklyn,NY $88,350.00 - $128,000.00 / year