Copy Writer

Copy Writer

Executive Placements | Sandton, GT, ZA

Posted 14 days ago

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Description



JOB SUMMARY:
Copy Writer, chatbots, notifications, user journeys, digital, marketing, app, CX


JOB DESCRIPTION:


To craft clear and engaging copy that guides users through digital experiences. Enabling and enticing users to achieve their goals and tasks with ease in line with the strategy of the business
• Work with CX, UX and UI designers to develop messaging and micro copy for app and web user journeys, chatbots, notifications, mailers, infographics and videos
• Drive vision for product language and content across customer journeys
• Identify and articulate problematic moments in user flows with the goal of raising the CX bar
• Define and document standards, patterns, principles and processes to establish a unified approach to communications
• Drive alignment on style, voice and tone across channels
• Collaborating with multi-discipline practitioners and project stakeholders
• Presenting work to stakeholders and managing good relationships with them
• Manage projects and copy requests from across the enterprise, prioritizing tasks, managing approvals and tracking time spent
• Influence and adapt to stakeholder feedback
• Support the achievement of the business strategy, objectives and values
• Stay abreast of developments in field of expertise