Our IT Security Support Engineers are responsible for providing level 2/3 support to our customers of our cyber-safety products. The Security Support Engineer provides a hybrid of systems and networking expertise to ensure timely resolution of technical issues, implementation of our cyber-safety products, proactive consultation, and continued high quality services to our customers.
What will you do?
Receive and manage customer support queries and issues, providing technical expertise and timely resolution.
Update and maintain internal knowledge bases to facilitate a better understanding of recurring issues.
Build, image and configure cyber-safety hardware for customers.
Contribute to product documentation and identify areas to improve the customer experience.
Liaise with our sales team to qualify customer requirements and product specifications, and process technical orders.
Assist with software testing and quality assurance, and;
Stock control and ordering.
Who do we want to apply?
The successful candidate will have:
Experience supporting and or deploying Palo alto Firewalls and or Prisma Access / SDWAN or equivalent technologies.
Strong networking knowledge, in areas such as switching and routing.
Broad technical knowledge (including TCP/IP, DNS, HTTP, SMTP, POP3, IMAP, XMPP).
Familiarity with wired and wireless networking, centralised authentication systems (Active Directory, Open Directory), operating systems (Windows client and server, OS X, iOS, Android and Linux), VMware, Hyper-V, and server hardware.
General understanding of MS Office tools, G Suite, hardware, and CRMs (Salesforce).
Knowledge of server authentication integration (e.g. AD and/or RADIUS).
Experience with network firewalls, and;
Ability to diagnose issues through troubleshooting and investigation, and provide an excellent customer experience.
What can we do for you?
As we grow and evolve, we want you to as well.
We’re progressive. We understand that life exists outside of work which is why we have a flexible approach to the way we work.
We’re innovators. Innovation is part of our identity, which is why we celebrate the uniqueness of yours.
We’re easy-going. We pride ourselves on creating a fun, casual and relaxed environment. Ditch the corporate attire if you want to - embrace it if that’s your thing. What matters most is that you’re comfortable when you come to work.
We welcome diversity. We encourage and seek out diversity of backgrounds and opinions, because we know differences challenge us and help us grow.
We give back. In addition to annual and sick leave, we give you the opportunity to spend some paid time away from work doing something meaningful with five personal development days per year. You can use these to help out in the school tuckshop, attend training for your own personal development, or lend a hand to a meaningful charity if you would like to.
We stand by our product. We’re confident we have the best connectivity product on the market so we offer our employees free connection to our home broadband service.
You have an opportunity to be part of the next exciting part of our journey. What are you waiting for?
Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses, by enabling challenger retail brands (including our own Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform.
Superloop operates in three segments of the market: consumer connectivity, business network and security solutions, and wholesale connectivity, all of which leverage Superloop’s investments in physical infrastructure assets including fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel everyday for their connectivity needs.
Department Operations Commitment Full-time Location Sydney
Our people love theplace, hear it from Izzy.
Work is a place where I am genuinely cared aboutas an individual, encouraged to share my ideas,and challenged to develop and grow.
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Who is Superloop?
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