Customer Care Executive- International BPO(US Voice Process) Chennai

Customer Care Executive- International BPO(US Voice Process) Chennai

Job Shop | Bangalore, KA, IN

Posted 21 days ago

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Description

Greetings from JobShop, We are India's Largest BPO Recruitment Company. Please call us on 9964080000 or +918046115600 Whatsapp us on 9964080000 for simple & quick automated hiring You will be answering technical support queries You will be handling inbound technical queries about the product and their functions You will educate the customers about products, subscriptions, renewals, and new subscriptions This is a 24/7 support mostly evening and night shifts Five-day working with Two days rotational off Good communication skills.Good to have Hardware KnowledgeGood to have software knowledgeAbility to handle irate customers Solve technical queries A team player· Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues· -Display Ownership and accountability· -Quickly build trust and confidence with customer· -Own and resolve customer issues efficiently, effectively and empathetically· -Excellent comprehension and articulation skills· -Excellent communication skills written· -knowledge about Computer OS· -Knowledge on basic trouble shooting· -Knowledge on Software Install/ Uninstall· -Knowledge on computer basic hardware like RAM, CPU, MONITOR etc..,UnderGraduate and above Fresher may apply with good technical knowledge Qualification:UnderGraduate and above Fresher may apply with good technical knowledge

Good communication skills.Good to have Hardware KnowledgeGood to have software knowledgeAbility to handle irate customers Solve technical queries A team player· Active listening and questioning, an eye for detail to determine the root cause of the i

Skills: 3

Experience: 1.00-1.00 Years

Education: 12th Class (XII)