JC Digital Repair Specialist

JC Digital Repair Specialist

Reliance Jio Infocomm Limited | Bilaspur, CT, IN

Posted 20 days ago

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Description


Job Description :

  • Job Responsibilities :

    1. Interact with customers on handset, other Mobility/Fixed devices
    related issues
    2. Troubleshoot devices' defects
    3. Handle devices' related queries
    4. Record job entry in Customer Relationship Management portal
    5. Upgrade software of devices.
    6. Assemble / dismantle smartphones (unibody/duo body)
    7. Repair handsets by changing screen, speaker, mic, camera etc.
    8. Repair handsets by PCB swap, sub-PCBA/charging connecter replacement
    etc.
    9. Deposit of cash collected through service.
    10. Verify devices for exchange
    11. Inspection of FTTx devices
    12. Job role requires travel to various touch points as planned/as &
    when required.
    13. Train/Support/Supervise extended service touch points at own stores
    and engage them in Device Service Delivery
    14. Adhoc responsibilities include mandatory participation in activities
    rolled out from time to time viz. attending to the complaint calls
    pertaining to SLP devices & related support systems at own sites &
    sites, Out-calling due for recharge base coaching set of Jio Associates
    and enhancing their participation & productivity (sell-out & activation)
  • Skills & Competencies :

    1. Customer Focus
    2. Communication skills
    3. Problem Solving skills
    4. Handset repair skills
    5. Knowledge of spares operations
    6. Knowledge of CRM Systems

Job Description : * Job Responsibilities : 1. Interact with customers on handset, other Mobility/Fixed devices related issues 2. Troubleshoot devicesÂ' defects 3. Handle devicesÂ' related queries 4. Record job entry in Customer

Experience: 0.00-4.00 Years

Education: Diploma