JC Digital Repair Specialist

Job Description :

• Job Responsibilities :
  
  1. Interact with customers on handset, other Mobility/Fixed devices
  related issues
  2. Troubleshoot devices' defects
  3. Handle devices' related queries
  4. Record job entry in Customer Relationship Management portal
  5. Upgrade software of devices.
  6. Assemble / dismantle smartphones (unibody/duo body)
  7. Repair handsets by changing screen, speaker, mic, camera etc.
  8. Repair handsets by PCB swap, sub-PCBA/charging connecter replacement
  etc.
  9. Deposit of cash collected through service.
  10. Verify devices for exchange
  11. Inspection of FTTx devices
  12. Job role requires travel to various touch points as planned/as &
  when required.
  13. Train/Support/Supervise extended service touch points at own stores
  and engage them in Device Service Delivery
  14. Adhoc responsibilities include mandatory participation in activities
  rolled out from time to time viz. attending to the complaint calls
  pertaining to SLP devices & related support systems at own sites &
  sites, Out-calling due for recharge base coaching set of Jio Associates
  and enhancing their participation & productivity (sell-out & activation)
• Skills & Competencies :
  
  1. Customer Focus
  2. Communication skills
  3. Problem Solving skills
  4. Handset repair skills
  5. Knowledge of spares operations
  6. Knowledge of CRM Systems

Job Description : * Job Responsibilities : 1. Interact with customers on handset, other Mobility/Fixed devices related issues 2. Troubleshoot devicesÂ' defects 3. Handle devicesÂ' related queries 4. Record job entry in Customer

Experience: 0.00-4.00 Years

Education: Diploma