Opening for Emergency Response Officer

Opening for Emergency Response Officer

Confidential | Bangalore, KA, IN

Posted 15 days ago

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Description

Roles and Responsibilities:
 Respond to Emergency/OPD booking/enquiry calls within two rings
 Handholding the caller and ensuring that they don't get panic
 Assigning ambulance basis, the severity of the case/s
 Following-up with the ambulance team till they reach the assigned spot
 Coordinating with Doctors and Emergency Medical Team in the ambulance
 Tracking the ambulance till it reaches the designated Hospital
 Ensuring ambulance availability for next case after handing over the patient
 Maintaining all information related to emergency in Patient Care Records (PCRs)

Desired Skills:
 Must be fluent in English and Hindi. (Preferably candidate who can speak an additional regional language - Kannada, Tamil, Telugu, Malayalam, Marathi/Konkani)
 Effective listening skills
 Knowledge of Customer's Culture, with basics of Computers
 Willingness to work in rotational shifts and rotational offs
 Preferred candidates from health care industry or relevant experience
 Proactive approach with customer service, interpersonal skills, and teamwork
 Ability to work under pressure situations
 Good typing skills (35 WPM)
 Qualification Required: Graduation/Post Graduation

 Must be fluent in English and Hindi. (Preferably candidate who can speak an additional regional language - Kannada, Tamil, Telugu, Malayalam, Marathi/Konkani)  Effective listening skills  Knowledge of Customer's Culture, with basics of Computers

Skills: Medical Representative, Customer Support, Customer Care

Experience: 0.00-1.00 Years