Customer Support Executive

Customer Support Executive

Future A4 | Chennai, TN, IN

Posted 18 days ago

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Description

We are urgently hiring customer support executive for one of our client(direct payroll) for Chennai, Taramani location.Must be fluent both in Hindi and Tamil.
JOB DESCRIPTION

Role : Senior Customer Care Executive - Voice Process

Serves customers by providing product and service information.
• Resolve product and service-related questions.
• Resolves product or service problems by clarifying the customer's
complaint, determining the cause of the problem, selecting, and explaining
the best solution to solve the problem.
• Recommends potential services to team by collecting customer information
and analyzing customer needs.
• Prepares product or service reports by collecting and analysing customer
information. Works closely with other functions of Dvara E-Dairy. Maintains
pleasing presentation, calmness and respond professionally. Keeps
update on product, technology to provide updated information to the
callers.
• Contributes to team effort by accomplishing related results as needed.
• Must be fluent in Hindi, English & Tamil.
Employee engagement:
• Work closely with group team to identify key elements.
• Be patience and must have people first attitude.
• Should be available for calls

Job Location- Taramani, Chennai Experience - 6 months to 3 years

Skills: Customer Support Executive

Experience: 1.00-4.00 Years

Education: Other