Data Migration Officer

Data Migration Officer

Flexisource IT | melbourne, VIC, AU

Posted a month ago

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Description

As a Data Migration Officer, you will be responsible for working closely clients to guide and manage their data imports and help them migrate onto our product suite. In this role, you’ll be working alongside another Data Migration Officer and our Customer Success team, as well as a Technical Lead who will help you to learn and grow in this role and beyond

RESPONSIBILITIES:

  • Liaising with clients and our customer success team to manage data import projects
  • Developing and maintaining our suite of data mapping adapters written in PHP
  • Preparing and validating client data for accuracy prior to import/migration.
  • Using a variety of internal tools to process and monitor various customer imports
  • Support troubleshooting of data issues, tracing back to the source when required
  • Provide regular updates to the client as well as the Customer Success Manager on data import progress and outcomes
  • Update documentation to improve internal knowledge and customer experience. 
  • REQUIREMENTS:

  • Basic development skills: you may not be an expert developer, but you have some basic prior programming experience using high level languages like PHP, Python, or JavaScript.
  • Superb written and verbal communication skills. You have the skill to explain complex technical concepts to non-technical audiences.
  • You should be familiar with very basic relational data concepts, such as joins.
  • Strong working knowledge of Microsoft Excel
  • An eye for detail and quality
  • A proactive and pragmatic attitude, with the ability to manage multiple projects simultaneously
  • Nice to haves
  • Specific experience with any of the core technologies we use including: PHP, SQL, Laravel
  • Previous experience in a customer facing role at a SaaS company
  • Any prior experience in real estate or proptech
  • Experiencing using project management & ticketing systems such as JIRA or Zendesk
  • WORK DETAILS:

  • Location - Work from home until further notice
  • Schedule - Monday to Friday, 7am-4pm
  • Status - Regular employment