As a Data Migration Officer, you will be responsible for working closely clients to guide and manage their data imports and help them migrate onto our product suite. In this role, you’ll be working alongside another Data Migration Officer and our Customer Success team, as well as a Technical Lead who will help you to learn and grow in this role and beyond
RESPONSIBILITIES: Liaising with clients and our customer success team to manage data import projects Developing and maintaining our suite of data mapping adapters written in PHP Preparing and validating client data for accuracy prior to import/migration. Using a variety of internal tools to process and monitor various customer imports Support troubleshooting of data issues, tracing back to the source when required Provide regular updates to the client as well as the Customer Success Manager on data import progress and outcomes Update documentation to improve internal knowledge and customer experience.
WORK DETAILS: Location - Work from home until further notice Schedule - Monday to Friday, 7am-4pm Status - Regular employment