Guest Service Agent

Guest Service Agent

ACCOR | port macquarie, NSW, AU

Posted a month ago

Apply Now

Description

JOB DESCRIPTION

The Observatory is located in Port Macquarie on the North coast of New South Wales, featuring stunning ocean and river views, The Observatory is one of the area's most popular accommodation choices. Create the unforgettable memories during your next beachside escape at Mantra the Observatory.

Do you go the extra mile to create a memorable guest experiences? Join our motivated and vibrant Front Office Team as a Guest Service Agent and build your career with Accor.

As our next Guest Service Agent, you will:

  • Deliver service excellence, from check in to check out and everywhere in between

  • Often be the first point of contact for guests and visitors

  • Be responsible for completing a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts

  • Provide guests and visitors with local information from your vast array of knowledge regarding the neighbourhood attractions and amenities

  • What we are looking for:

  • The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required

  • Strong communication skills and pride in personal presentation

  • A passionate person who is able to make both their colleagues and guests smile

  • Someone with apparent energy and a positive attitude, that they will bring with them to every single shift

  • A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay