Part Time Sales Advisor (Sunway Pyramid Mall, Petaling Jaya )

Part Time Sales Advisor (Sunway Pyramid Mall, Petaling Jaya )

H&M Group | Petaling Jaya, 10, MY

Posted a month ago

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Job Description

You are responsible for delivering a Great Customer Experience that contributes to the Sales and Profit in your store. You always put our customers first and offer assistance and share your Product and Fashion knowledge. You create an environment that is easy for our customers to shop in through Store Operations and Great Garment Care. By sharing your knowledge and skills with your colleagues you actively contribute to creating a Great Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies, procedures and legal requirements.

Direct customer service

Demonstrate the 5 basic demands to engage with and welcome our customers in the service areas and on the sales floor
Apply a ‘Heads up’ approach – be aware of customers who require assistance and offer your help
Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, and promoting campaigns, offers and activities

Store Operations

Keep the fixtures full and tidy regularly throughout the day to maximize sales
Ensure great garment care to sell the products in their best condition at the right time
Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales
Ensure all areas of the sales floor and back of house are always clean and tidy  Ensure all routines are followed at the cash desks and fitting rooms to maximize sales and customer satisfaction


Share your knowledge and skills with your colleagues, offering help where needed to build a positive working atmosphere
Give honest and constructive feedback to your colleagues to develop their skills 
Work in accordance with H&M standards and local legislation with Health & Safety and security routines, to guarantee your own personal safety as well as the safety of your colleagues and our customers at all times 


Who You Are

Passionate for customer service and helping people find their style
A multi-tasker who enjoys working in a fast-paced environment
Inclusive, positive, creative, and willing to learn on the job!
A team player with a flexible approach