Parts Sales Coordinator

Parts Sales Coordinator

Westrac | north coast, QLD, AU

Posted a month ago

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About the role

WesTrac is seeking an experienced and customer focused Part Sales Coordinator to join our team in Coffs Harbour.

Reporting to the Branch Coordinator, our Part Sales Coordinators are responsible for providing a high level of customer service to both internal and external stakeholders. Our successful candidate will be a highly motivated individual with high attention to detail and the ability to thrive in a fast-paced role.

Our successful candidate will work 50 hours, Monday to Friday. 

Key Responsibilities

The successful candidate will be responsible for the following tasks but not limited to:

  • Parts Interpretation
  • Customer complaints
  • Dispute resolution
  • Customer enquiries
  • Data Processing
  • Inbound orders
  • Skills and Experience

  • Demonstrated experience in a customer service position
  • Problem solving
  • Time management
  • Being able to manage multiple tasks
  • Intermediate computer skills – MS Office and online applications
  • Excellent communication skills
  • Positive attitude and passion to deliver the best outcome for the customer
  • Familiarity with CAT equipment or processes will be highly regarding, however this is not an essential requirement for this role.
  • Why Join WesTrac?

    As one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA. Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged and Customer Focused Culture. As a WesTrac team member you will receive:

  • Competitive remuneration
  • Job security and serious potential for advancement
  • Refer a friend program – work alongside your mates and receive $1000 for each successful referral, $3000 for trades!
  • Annual Remuneration and performance review
  • Discounted CAT Hand Tools
  • Fitness Passport for the whole family
  • Income protection with 24/7 coverage
  • 12 weeks paid parental leave
  • Online Learning Library to support your continued development
  • Opportunities for progression with pathways to field services, sales and leadership roles
  • Dealership network with opportunities for short term or permanent transfers
  • Salary Packaging + Novated leases
  • Ability to purchase additional annual leave