Customer Trainer

Customer Trainer

Diversey | Cape Town, WC, ZA

Posted a month ago

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Description


CUSTOMER TRAINER (CAPE TOWN)

PURPOSE OF THE JOB:  

Diversey’s purpose is to protect and care for people every day. Diversey has been, and always will be, a pioneer and facilitator for life. We constantly seek to deliver revolutionary cleaning and hygiene technologies that provide total confidence to customers across all our global sectors.

These include: facility management, health care, hospitality, retail and food service; in addition to food and beverage. This specific role falls under the Food and Beverage division.

Diversey is a provider of cleaning, sanitation and maintenance products, systems and services that efficiently integrate chemicals, machines and sustainability programs. Everything we do is based on the implicit belief that cleaning and hygiene are life essentials and that what we undertake constitutes a vital service.

The role is to train customers on our products and how to use it optimally. This position is based in Cape Town.

RESPONSIBILITIES:


Call customers to schedule training.


Conduct training at Customer premises.


Extensive travel required with long periods away from home.


Fit and healthy -be able to stand on their feet for long periods of time.


Record all training done with participants.


Maintain an on-going yearly record of training done with ACE customers.


File all copies of Training registers.


Ensure all store DC Hygiene file is up to date.


Do small repairs to dispensing equipment whilst in store.


Communicate any maintenance issues that he /she cannot fix immediate when on site.


Responsible for all the merchandising of Sealed Air material -new stores/customers.


Replacement of old or peeling merchandising when after conducting training.


Identify competitor products in store and report findings to relevant Sales Representative.


Ability to deal with pressurized and tough Retail environment.


MINIMUM REQUIREMENTS:


Matric Certificate


Current Driver’s license


Presentable, with excellent interpersonal skills.


Strong verbal and written English communication skills.


Technical knowledge of chemical dispensing systems.


Willing to travel extensively.


Willing to work overtime, as and when expected by the company.


Understanding of hygiene and cleaning practices, equipment and products.


COMPETENCIES:


Strong persuasive skills- and to explain difficult problems and persuade others.


Excellent interpersonal skills and ability to generate credible and trustworthy relationships.


Attention to detail and high level of accuracy.


Strong verbal and written English and Afrikaans communication skills.


Strong implementation and execution skills.


Good organizational and planning skills.


Ability to be relatable, personable, and productive within a team environment.


Reasoning and Cognitive Ability.


Ability to take initiative.


Ability to make decisions rapidly.


Ability to prioritize.


Ability to work without supervision.


Able to write and prepare documents.


Can do attitude


Work under pressure