Technical Writer

Technical Writer

OnceHub | Cape Town, WC, ZA

Posted a month ago

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Job Description
OnceHub ( ) is an innovative and thriving Software-as-a-Service (SaaS) company that provides Engagement Acceleration Solutions to organizations worldwide.
We are a remote company spread across seven countries and five continents which means that collaboration and diversity are at the heart of our amazing culture. Applying for this position, you’ll work remotely from your home in South Africa and report directly to our Chief Product Officer.
We are looking for a passionate Technical Writer who will work with colleagues and stakeholders in multiple geographical locations. The Technical Writer will write educational documentation, helping customers understand our software and how to configure it. 

In this role, you will:

Research, outline, create, and edit new content for customer education and internal use: help articles, best practice guides, videos, animated gifs, and other educational resources.

Update existing content for releases and projects.

Approach everything from the customer perspective, prioritizing their experience as you create action-based, visually appealing resources that translate highly technical information into something they understand and trust to guide them.

Write on subjects with accuracy and relevance by gathering information from subject-matter experts to understand its business impact, customer value, and technical details.

Work closely with various departments to understand content requirements and the strategic approach.

Monitor internal and external feedback channels to help define customer needs an d content priorities.