Technical Service Specialist -Transfusion Ambassador

Technical Service Specialist -Transfusion Ambassador

Abbott Laboratories | Walnut Creek, CA, 94596, US
Salary Range:$55,000 – $80,000 Salary range estimated by Zippia

Posted 2 days ago

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Description

Primary Objective Of Position

* The Transfusion Ambassador is responsible for performing service delivery and inventory management for ALINITY and ARCHITECT Transfusion customers and any other systems that are part of an Abbott Solution and driving expansion of transfusion accounts.

2.

Major Accountabilities

* Service ALINITY and ARCHITECT instruments installed at Transfusion sites.
* Conduct service support and reliability review on site level.
* Be part of service team to support selling team and manage contract implementation.
* Be part of a virtual expert network for Europe.
* Assist sales executives with regular customer business reviews.
* Inventory and Ordering Management - ensure that inventories / standing orders match customer needs.
* Provide Pro-Care implementation (inc. Preventive Maintenance) and expertise.
* Pro-active monitoring of transfusion instruments in case this is implemented for assigned customers.
* Provide application expertise / training support at customer site.
* Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement..

3.

Education

* Bachelor degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.

4.

Background

* Minimum of 3-5 years track record in servicing Biomedical Devices
* Proven track record in a similar position supported by management and customer references.
* Successful engagement with customers.
* Excellent product and industry (IVD) knowledge.
* Strong understanding of key stakeholders and customer dynamics.
* Strong solution selling and relationship building skills.
* Excellent communication skills.
* Ability to identify and drive resolution of issues.
* Long-term, strategic focus on account.
* Strong experience in use of analytical tools and software

5.

Impact of position

* Perform service delivery and inventory management for ALINITY and ARCHITECT Transfusion customers and any other systems that are part of an Abbott Solution.
* Ensure transfusion laboratories deliver results as expected, impacting blood supply / distribution on time and respective patient management

Drive customer satisfaction of transfusion accounts