Guest Relations Representative / Receptionist

Guest Relations Representative / Receptionist

Deseret Mutual Benefits Administrators | Salt Lake City, UT, 84111, US

Posted 6 days ago

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Guest Relations Representative/Receptionist

The Guest Relations Representative is a key position at DMBA. This associate is often the first and last point of contact for customers, clients, and vendor representatives. They are responsible for greeting guests and creating an impression of comfort, professionalism, and efficiency. Serving all guests competently and with kindness, respect and discretion is paramount.

This is a fulltime position: 8 hours per day, Monday through Friday, 8:30 AM through 5:00 PM.

Essential Job Duties:

* Greet all guests and interact with them in a courteous and professional manner.
* Ensure that all guests are served by the appropriate associate or department.
* Understand and comply with HIPAA privacy regulations.
* Understand Company/industry terminology.
* Maintain visitor logs.
* Control visitor access to secured areas.
* Maintain and issue temporary/visitor access cards.
* Issue parking validations to guests and vendor representatives.
* Index documents into appropriate workflows.
* Ensure the reception offices are always clean and presentable.
* Adhere to professional dress standards.
* Monitor CCTV feeds for the reception offices.

Essential Skills:

* Customer service skills are imperative.
* Must be reliable and dependable.
* Self-motivated.
* Ability to work independently.
* Ability to exercise good judgement.
* Maintain a professional attitude and appearance.
* Ability to handle difficult situations and deescalate potential conflicts with tact.
* Ability to prioritize and manage time efficiently.
* Knowledge of Windows operating systems and Microsoft Office tools.
* Excellent attention to detail.

Experience & Education:

* High school diploma or equivalent.
* Prior reception and/or customer service experience.

What We Offer:

* Competitive pay
* Rich medical, vision and dental benefits with low premiums (we are the #1 health plan in Utah!)
* Rich retirement planning; including 401(k) company match, life insurance, and full service Financial Planners onsite at no cost
* Generous paid leave plan that starts accruing your first day, your birthday off, additional sick leave and 11 paid holidays
* World class wellness program with health coaching, ability to earn 3 additional days off a year, fun activities, and onsite gym.
* Tuition reimbursement.
* Career development through company sponsored programs and over 5000 on-demand online training courses through our learning management system.