Claim Resol Spec III, Specialty Vehicle Appraisal

Claim Resol Spec III, Specialty Vehicle Appraisal

Liberty Mutual | Somerville, MA, 02143, US
Salary Range:$49,000 – $58,000 Salary range estimated by Zippia

Posted 10 days ago

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Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a role where no two days are alike? We are looking for positive, high-energy, passionate specialty vehicle damage appraisal professionals. Specialty vehicles include RVs, all types of trailers, heavy trucks & equipment, municipal vehicles and motorcycles/powersports.

As a Specialty Vehicle Appraiser, you will be completing quality virtual appraisals of damaged vehicles to restore them to their pre-damage condition. You will complete moderate to higher complexity claims within assigned authority limits. Daily expectations include original appraisals, total loss opinions, repair shop negotiations, policy/coverage reviews, and supplemental appraisals. You will provide Best-In-Class service to our internal and external customers.

These appraisals are often very complex. You need to have strong analytical, organizational and multi-tasking skills, and be a time management expert. We look for people who are creative, love problem solving, and have a passion for helping others. Your job involves speaking to and engaging customers who have just experienced a loss and need your help, this is where the passion for service comes into play. We strive to treat our customers as we would want to be treated!

This position is remote.


* An Empathetic Service Professional: When a claim is received, you skillfully use your customer centricity skills to confidently assure our customers that you are there to guide them through the process.
* A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in delivering on our promise.
* A Reliable Teammate: You adapt well to different scenarios and the varying needs of our customers.
* A Problem Solver: Integrity is in your nature and critical thinking is part of your decision-making process. That means you sincerely care that customers get exactly what they paid for and need to embrace today and confidently pursue tomorrow.
* Using multiple software systems and claims best practices, you will prepare itemized appraisals indicating costs of parts, materials and labor necessary to restore damaged vehicles to their pre-damage condition.
* You will provide technical advice on vehicle repair, parts costs, garage expertise and opinions on specific damages & coverages.
* You will assist in resolving disagreements and negotiate with repairers, dealerships, claimants and policyholders and assist claims management in the resolution of complaints and evaluate claims for potential fraud or subrogation.
* May be called upon for catastrophe duty


* An engaging, outgoing personality, a passion for helping customers, and demonstrated ability to effectively communicate in both written and verbal form.
* Extensive knowledge of specialty vehicle parts and repair techniques, terminology and vehicle construction.
* Prior experience using damage estimating software, CCC Pathways, Audatex, Mitchell, etc.
* Requires strong negotiation, analytical, decision-making, organizational and computer skills, as well as the ability to work with multi-faceted systems.
* A Bachelor's degree or equivalent experience and 3-5 years of directly related experience.
* Collision Appraisal Licensing and certification are required.

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates-as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit:

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit:

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.