Customer Success Consultant (Per Diem)

Customer Success Consultant (Per Diem)

Cengage Group | Baltimore, MD, 21217, US
Salary Range:$86,000 – $112,000 Salary range estimated by Zippia

Posted 2 days ago

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Description

**We believe in the power and joy of learning**

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

**Our culture values diversity, engagement, and discovery**

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

As a member of National Geographic Learning, the K-12 division of Cengage Group, the primary objectives for the CSC position are to support K-12 customers by communicating and training on K-12 solutions and digital platforms as needed

**Duties & Responsibilities:**

+ Reporting to the Customer Success Manager, the candidate will be required to present and train both virtually and in-person.

+ Ownership of K-12 understanding and training on digital platforms and program knowledge.

+ Direct responsibilities will also include preparing for and successfully delivering sales presentations and trainings on NGL print and digital solutions.

+ This is a temporary position, the CSC is paid for engagements that are accepted

+ There are peak months where demand is higher in the August-September timeframe.

**Knowledge/Skills/Experience:**

+ Bachelor's degree desired

+ Knowledge of Microsoft Office Applications: Power Point and Outlook

+ Experience as a K12 educator and/or at an education technology company

+ A successful track record of working with K-12 institutions, both teachers and administrators

+ Must demonstrate proficiency in technology and presenting, both virtually and in-person.

**Preferred**

+ Ability to be flexible and customize presentations and trainings based on customers' needs

+ Must have attention to detail, a commitment to quality and be results driven and customer focused

+ Excellent written and verbal communication skills; dynamic training style

At National Geographic Learning, a part of Cengage Group, we are enabling opportunity, powering progress, and supporting student journeys toward college and career. Using our digital learning programs and classroom learning resources, students experience the excitement and joy of learning that National Geographic explorers, scientists, writers, and photographers experience.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO\_Policy\_Statement\_January\_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state or New York City resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response."

**About Cengage** **Group**

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.