Client Service & Product Support Specialist

Client Service & Product Support Specialist

ADP | Fort Collins, CO, 80523, US
Salary Range:$28,000 – $34,000 Salary range estimated by Zippia

Posted 13 days ago

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Description

ADP is hiring a **Client Svc & Prod Supt Spec**

+ _Are you ready to join a company offering career advancement opportunities throughout your career journey?_

+ _Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?_

+ _Are you looking for an inclusive environment with a culture of collaboration and belonging?_

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will serve as ADP's front-line for solving client challenges - including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change - your #1 goal is to help clients when they reach out. However, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you receive, which will keep things interesting. But don't worry, our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

**A little about ADP:** We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the **_OneTen_** coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI\_Videos

Ready to #MakeYourMark? **Apply now!**

**To learn more about Client Services at ADP** , watch here: https://adp.careers/Client\_Services\_Videos

**WHAT YOU'LL DO:** _Responsibilities_

**What you can expect on a typical day:**

**Research, Troubleshoot, and Resolve.** You will research, troubleshoot, and resolve ADP/client application issues in the areas of system setup, product functionality, product enhancements, and general client inquiries. You will take the initiative to seek answers, solutions, and positive outcomes in a timely manner for both the client and ADP.

**Communicate and Exceed Client Expectations.** You will use your strong interpersonal skills and product knowledge to communicate with customers and representatives to resolve issues. You will set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything."

**Educate and Provide Recommendations.** You will leverage your ADP product and services knowledge to provide solutions to issues and questions and help build client understanding around our products' value. You will turn client input into recommendations for ADP leadership on best practices and solutions training.

**TO SUCCEED IN THIS ROLE** **:** _Required Qualifications_

+ Prior client service or systems integration experience.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

+ Experience noted above, OR

+ Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

**BONUS POINTS FOR THESE:** _Preferred Qualifications_

+ Experience in the background screening industry and/or talent acquisition services.

The US base salary range targeted for this role is listed in the compensation section below. Base salary offers for this position may be vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

If you are are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched 401 (k), Student Loan Repayment Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

Compensation range for U.S. Colorado residents: $15.00 / hour - $21.10 / hour

**Explore our COVID-19 page** **https://jobs.adp.com/covid19/** **to understand how ADP is approaching safety, travel, the hiring interview process, and more.**

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.