Client Service Representative

Client Service Representative

Sonic Healthcare USA | Memphis, TN, 38103, US
Salary Range:$29,000 – $48,000 Salary range estimated by Zippia

Posted 15 days ago

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Job Functions, Duties, Responsibilities and Position Qualifications:

AEL is hiring for a dynamic Client Services Rep who's core value is delivering service excellence!.

Role and Responsibilities

The ideal candidate will maintain current client base using established client service techniques/processes to retain market share.

Principal Accountabilities / Responsibilities

* Retain client business through site visits, problem solving, and acting as a liaison to laboratory management and operations.
* Assess needs by using accepted client service processes to maintain customer satisfaction and grow sales.
* Manage customer/supplier relationship functions through reports and evaluation.
* Generate additional business through site visits and consultation with clients to increase market share of existing products and services.
* Supports the Sales Team and the Sales/Marketing Director in providing timely, professional and courteous service.

Qualifications and Education Requirements

Business-related BS/BA degree or equivalent preferred.


Minimum of 1-2 years in client services/customer service role; laboratory or medical billing preferred. Must demonstrate an ability to work as part of team with good problem resolution skills and flexibility. Also, must have excellent communication skills.

Licensure, Registration, Certification

Candidates must have a valid driver's license and must be able to meet insurance company requirements.

Physical Requirements

Work requires the ability to safely operate a motor vehicle and frequent speaking, hearing, sitting, standing, and walking. Lifting or performing other work requiring light physical exertion (up to 30 pounds) is intermittent.

Environmental Conditions

Work is performed under basically normal working conditions as in a standard office environment.

American Esoteric Laboratories (AEL) is an Equal Opportunity Employer (EOE).

Scheduled Weekly Hours:


Work Shift:


American Esoteric Labs

American Esoteric Laboratories (AEL), formerly Memphis Pathology Laboratory, is a community-based leader in clinical laboratory medicine dedicated to provide quality care, innovative solutions, and personal service. AEL has serviced the medical community for more than 50 years with a strong presence throughout the Mid-South encompassing Alabama, Arkansas, Kentucky, Mississippi, Missouri, and Tennessee.

AEL is currently seeking a highly motivated individual to join our team!

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.