Firstmark Default Recovery Specialist II

Firstmark Default Recovery Specialist II

Nelnet | Boise, ID, 83756, US
Salary Range:$25,000 – $47,000 Salary range estimated by Zippia

Posted 14 days ago

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Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.


Collect on defaulted student loans in order to protect Nelnet assets. Initiate manual outbound collection attempts. Initiate a small percentage of incoming calls. Some auto-dialer work will be required.


- Commit to Performance-Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy

- Contribute to Continuous Process Improvement

- Contact borrowers via telephone, mail, and email to establish payment arrangements to rectify outstanding delinquencies on accounts

- Determine the most appropriate plan of action to resolve defaulted accounts. Strong negotiation will be used to establish borrower payment plans

- Actively perform skip-tracing activities through various sources/tools in order to locate borrowers

- Provide pertinent account information and history information in order to educate the borrowers as to the seriousness of the issue at hand

- Update demographic and other additional information on borrower accounts via the servicing system

- Perform additional collection activities related to collections documents and reports

Pay for this position is minimum $13.50 per hour. Eligible for a monthly commission up to $2,500.00.

Shift for this position is Monday- Friday 11:00am-8:00pm CST.


High school degree or equivalent required.


2 years customer service, collection and general work experience preferred.


- Customer-focused

- Analytical skills

- Strong oral communication skills

- Listening comprehension, reading comprehension

- Intermediate math

- Attention to detail

- Customer service orientation

- PC skills

- 10 key proficient

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK ( .

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or .

Nelnet is a Drug Free and Tobacco Free Workplace.

You may know Nelnet as the nation's largest student loan servicer - but we do more than that. _A lot more._ We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible.

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