Front Desk Receptionist

Front Desk Receptionist

National Vision | Pittsburgh, PA, 15201, US
Salary Range:$26,000 – $33,000 Salary range estimated by Zippia

Posted 7 days ago

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Description

Job Description

What would you do? - The Specifics

* Ensure high quality customer service.
* Ensure a smooth flow of customers through the store.
* Answer, screen, and forward incoming phone calls in accordance with National Vision protocol.
* Process and understand managed care plans.
* Obtain and document information from the insurance company as needed.
* Schedule and confirm appointments, follow-up visits and classes.
* File all patient records daily and pull patient files for the next day's appointments.
* Check on status and notify customers when orders are in or of any delays.
* Ensure all WIP Report functions are performed daily; cancelled job status, backorder list and problem jobs.
* Keep reception area tidy and presentable, with all necessary stationery and materials.