Customer Care Engagement Specialist

Customer Care Engagement Specialist

Kerry | south australia, SA, AU

Posted 7 days ago

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Description

We now have exciting opportunity available for a Customer Care Engagement Specialist to join our National Customer Care Engagement Team.
Reporting directly to the Customer Care Lead, you will be responsible for liaising with Business/Account Managers, Operational, Quality and Warehouse Personnel; Providing a high level of service to our valuable customers by ensuring all customer requests/enquiries are actioned professionally and in a timely manner.
Work Location : Lonsdale ( Adelaide)
Reporting to : Customer Care Engagement Manager

Key responsibilities
Being the main point of contact with our customers, we are seeking candidates who are proactive and who have a flair for providing the highest level of customer service, in addition you must: Maintain professional, timely, and effective communication with all parties externally and internally. Develop and maintain excellent relationships with our valuable customers Responsible for all aspects of order management / administration, master data maintenance, credit/debit processing and complaint handling. Ensure service issues do not arise by clarifying customer requests and managing expectations – determine cause of any issue, seeking solutions and escalating appropriately. Follow through the entire ordering cycle from order entry to delivery, liaising with Production, Supply Chain and Finance teams at the appropriate steps. Other ad-hoc duties assigned as and when required.
Qualifications and skills
A minimum of 2 years Customer Care experience and/or Supply Chain experience (in the FMCG Sector is highly regarded) Excellent communication skills - verbal and written. Demonstrate strong organisational and time management skills. High energy levels coupled with assertiveness and initiative. The ability to work autonomously as well as in a team. A working knowledge of an in-house proficiency in Microsoft Office or a similar package is essential. SAP experience is highly regarded.