Data Entry/Customer Service Specialist

Data Entry/Customer Service Specialist

JA Frate, Inc. | Crystal Lake, IL, US

Posted 12 days ago

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This position is Monday through Friday - the candidate may choose either a 11:00am to 7:00pm or 12:00pm to 8:00pm shift - occasional overtime could be required based on workload.

The Data Entry/CSS is to accurately enter shipment information into our software nightly in a timely manner. Insuring all information is accurate and ready to be routed for next day guaranteed delivery. The Data Entry/CSS is equally responsible for customer service functions of answering phones, taking pickups, providing quotes and tracing shipments.

*The job responsibilities include, but are not limited to;*

* Insure all shipments have been data entered into CLI software with 99.85% accuracy
* Answering customer and driver phone calls
* Responding to customer e-mails
* Entering pickup information timely and accurately
* Freight Quotes
* Create shipments from Bills of Lading
* Maintain and respond to Day and Night Hot Sheets
* Scan Bills of Ladings
* Run nightly reports
* Other Duties as assigned

*Qualified candidates will need to have the skills;*

* High School Diploma or GED
* Minimum 1 year customer service experience in a business to business setting
* Proficient Microsoft Office experience in Outlook, Word and Excel
* Accurate Data Entry Skills, able to type a minimum 40WPM
* Previous transportation/logistics experience with geographic knowledge of the Chicagoland area, a plus

Work Remotely

* No

Job Type: Full-time

Pay: $16.00 - $17.50 per hour

* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
* 8 hour shift

Application Question(s):
* What reasons do you have for leaving your last or current employer?
* PLease explain any gaps in employment?
* Which shift do you prefer; 11am to 7pm, 12pm to 8pm or either shift works for you?
* How many years of customer service/data entry experience do you have?
* Which previous position that you have held do you feel most resembles this job, why?
* Approximately how many WPM are you able to type?
* What is your hourly salary range expectation for this position?
* Is there anything else you would like us to know about you?

Work Location: One location%58047475%