Customer Service/Cashier Associate

Customer Service/Cashier Associate

Dillard's, Inc. | Ogden, UT, US

Posted 11 days ago

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Description

We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

*Responsibilities*
* Manage large amounts of incoming calls
* Process customer orders and package them for shipping
* Identify and assess customers’ needs to achieve satisfaction
* Make change for selling floor registers
* Provide accurate, information on customer issues
* Provide supplies for selling floor
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers

*Skills*
* Proven customer support experience or experience as a client service representative
* Strong phone contact handling skills and active listening
* Familiarity computers and Point of Sale devices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
* High school degree

Job Type: Full-time

Pay: $16.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Paid time off
* Vision insurance
Shift:
* 8 hour shift
Weekly day range:
* Monday to Friday
* Rotating weekends
* Weekend availability

Education:
* High school or equivalent (Required)

Experience:
* Retail sales: 1 year (Required)

Shift availability:
* Day Shift (Required)
* Night Shift (Required)

Work Location: One location%58047475%