Document Coordinator

Document Coordinator

Collette | Pawtucket, RI, US
Salary Range:$51,000 – $65,000 Salary range estimated by Zippia

Posted 13 days ago

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Collette is seeking a *Document Coordinator/Production Associate* to join the Production/Distribution Team in Pawtucket, RI. As the longest-running tour operator in North America, Collette has provided guided travel for over 100 years. We are a family-owned and operated business with a team of passionate and dedicated employees across the globe. The Production Associate will be responsible for the preparation and quality control of all guest travel documents.

*Responsibilities: *
* Compile guest travel documents for shipping. Verify that all purchased tour components appear and are accurately reflected in the guest travel documents.
* Verify that all branded materials have been appropriately included in the guest travel documents.
* Collaborate cross-departmentally to identify and resolve challenges related to the processing of guest travel documents.
* Monitor dashboard to prioritize early requests to meet guest expectations.
* Monitor, respond and process phone queue and department email inbox.
* Performs other functions as assigned.

*Knowledge and Skills: *
* Proactive, positive, and professional approach and demeanor to their work with the ability to work well under pressure
* Collaborates well with others and fosters a cooperative work environment
* Ability to effectively create and communicate through all means of communication.
* Ability to work flexible shifts, including weekend, night, and holiday coverage to meet business need
* Demonstrate the ability to optimize productivity and complete tasks thoroughly and accurately. Must be detail oriented.
* Demonstrates skill in customer service, time management, and organization
* Proficient computer skills in Microsoft applications.
* Contribute to the financial stability of the organization through quality control auditing.

Job Type: Full-time

Pay: From $15.50 per hour

* 8 hour shift
* Day shift
* Monday to Friday
* Weekend availability

Work Location: Hybrid remote in Pawtucket, RI 02860%58047475%