Medical Center Rep II - Phoebe Orthopaedics

Medical Center Rep II - Phoebe Orthopaedics

Phoebe Putney Health System | albany, WA, AU

Posted 6 days ago

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Description

Description
JOB SUMMARY
Screens and refers all incoming calls and customers and or patients, manages customer and or patient flow, maintains current medical records, files secondary insurance, enters charges and payments, files secondary insurance, workers compensation claims and corporate services claims, pursues collections daily, investigates patient billing inquiries, orders supplies and prepares mandatory computer generated reports. Performs business office functions within a medical clinic related to appointment scheduling, registration, claims management, cash collection and medical records maintenance.
GENERAL REQUIREMENTS
Adheres to the hospital and departmental attendance and punctuality guidelines
Performs all job responsibilities in alignment with the core values, mission and vision of the organization
Performs other duties as required and completes all job functions as per departmental policies and procedures
Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs)
Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.
WORKING CONDITIONS
General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels.
May be exposed to high noise levels and bright lights.
May be exposed to limited hazardous substances or body fluids, or infectious organisms.
May be required to change from one task to another of different nature without loss of efficiency or composure.
Periods of high stress and fluctuating workloads may occur.
May be scheduled as needed including overtime
Qualifications
EDUCATION REQUIREMENTS
High School Diploma or GED (Required)
Non Degree Program in Training in accounting procedures and medical records (Preferred)
EXPERIENCE REQUIREMENTS
1+ years Hospital, Physician office, or other health care organization experience (Required)
1+ years Experience with CPT and ICD-9 insurance coding (Preferred)
CERTIFICATIONS AND LICENSURES
No Certifications are Required or Preferred
GENERAL SKILLS
Organizational Skills
Communication Skills
Interpersonal Skills
Customer Relations
Mathematical
Grammar / Spelling
Read / Comprehend Written Instructions
Follow Verbal Instructions
Basic Computer Skills
General Clerical Skills
Motivational skills
Self-starter
PHYSICAL REQUIREMENTS
Have near normal vision - Clarity of vision (both near and far), ability to distinguish colors
Have good - manual dexterity and eye-hand-foot coordination
Ability to perform - repetitive tasks/motion
PHYSICAL DEMANDS
Standing - Frequently within shift (34-66%)
Walking - Frequently within shift (34-66%)
Sitting - Continuously within shift (67-100%)
Climbing - Occasionally within shift (1-33%)
Bending/Stooping - Occasionally within shift (1-33%)
Twist at waist - Occasionally within shift (1-33%)
Pushing/Pulling - Occasionally within shift (1-33%)
Reaching above shoulder - Occasionally within shift (1-33%)