Sales Support Agent

Sales Support Agent

Fempower Personnel | Cape Town, WC, ZA

Posted 5 days ago

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Our client in the Chemical Trading and Distribution Industry, has an EE opportunity available for a Sales Support Agent in the Cape Town area.

Who are we looking for?
Ideally someone with experience in import and distribution of chemical products, with an understanding of dealing with overseas suppliers and local customers and logistics providers.
Experience within the food industry, sales admin, debtor’s collection, logistic and supply chain management would be an advantage.
Graduate with a Technical Degree or Diploma in Food Technology ideally or similar qualification.
Someone with good numeracy skills and the ability to understand working capital management.
Proficiency with the Microsoft Office suite of programs is essential, specifically Excel.
Do you need experience?

2 years or more.

About the day-to-day?

The role is that of support and you would be responsible for assisting the Industry Group Manager in supplying customers with quality products, increasing sales, and ensuring and maintaining customer satisfaction. Some of the responsibilities of this position include:
Communicating with customers and suppliers, processing customer sales orders and supplier purchase orders.
Conducting telephone sales and internal sales, and handling all incoming calls promptly;
Establishing and maintaining customer databases of products purchased and their pricing;
Following up on shipping documents and details;
Ensuring that records are stored safely and are easily retrievable;
Ensuring that documentation is correctly and efficiently forwarded for processing;
Performing customer satisfaction audits;
Assisting other departments when colleagues are absent;
Assisting the business to operate in accordance with ISO, SHE and Responsible Care standards;
Sample management – preparation, checking, storage etc.
Please note that prospective employees will be subject to security vetting. Should you not hear from us within 10 working days, please consider your application as unsuccessful.