Front Office Supervisor

Front Office Supervisor

BreakFree Alexandra Beach | maroochydore, QLD, AU

Posted 10 days ago

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The studio rooms and apartments of BreakFree Alexandra Beach represent great holiday value set right across the road from beautiful Alexandra Beach. With plenty of cafes and shops only a short walk away as well as a huge lagoon pool and kids play area, this property is a favourite with families, so it’s probably advisable that you like children.

We are looking for a guest service superstar with a talent for training others to step into the Front Office Supervisor role.

As our next Front Office Supervisor reporting directly to the Front Office Manager, you will:
• Assist in leading the Front Office Team to deliver an incomparable service experience
• Handle guest queries and complaints efficiently and effectively whilst providing operational support and supervision on shift
• Always uphold a positive, can-do energy pertaining to guest and workplace challenges
• Provide a structured and consistent onboarding and training experience for Front Office team member.
• Ensure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and up-selling the property
• Look after the permanent rental units including performing quarterly, entry and exit inspections and processing new tenant applications

What we are looking for:
• A person who is looking to take that next step towards a managerial position.
• A driven problem solver with a creative approach to delivering the ultimate 5-star guest experience
• The ability to multi-task, work well under pressure, and think on your feet to resolve issues & guest complaints is essential
• A positive, enthusiastic attitude and the ability to work a flexible 7-day roster
• Someone with Office Management experience in a similar role is ideal but not essential
• Someone who is fluent in Sihot PMS.