Front Office Supervisor

Front Office Supervisor

BreakFree Alexandra Beach | maroochydore, QLD, AU

Posted 10 days ago

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Description

JOB DESCRIPTION

The studio rooms and apartments of BreakFree Alexandra Beach represent great holiday value set right across the road from beautiful Alexandra Beach. With plenty of cafes and shops only a short walk away as well as a huge lagoon pool and kids play area, this property is a favourite with families, so it’s probably advisable that you like children.

We are looking for a guest service superstar with a talent for training others to step into the Front Office Supervisor role.

As our next Front Office Supervisor reporting directly to the Front Office Manager, you will:
• Assist in leading the Front Office Team to deliver an incomparable service experience
• Handle guest queries and complaints efficiently and effectively whilst providing operational support and supervision on shift
• Always uphold a positive, can-do energy pertaining to guest and workplace challenges
• Provide a structured and consistent onboarding and training experience for Front Office team member.
• Ensure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and up-selling the property
• Look after the permanent rental units including performing quarterly, entry and exit inspections and processing new tenant applications

What we are looking for:
• A person who is looking to take that next step towards a managerial position.
• A driven problem solver with a creative approach to delivering the ultimate 5-star guest experience
• The ability to multi-task, work well under pressure, and think on your feet to resolve issues & guest complaints is essential
• A positive, enthusiastic attitude and the ability to work a flexible 7-day roster
• Someone with Office Management experience in a similar role is ideal but not essential
• Someone who is fluent in Sihot PMS.