Do more, dream more, become more. Welcome to Bendigo.
We’re big enough to offer you every opportunity, but not so big that we lose the community feel that we’re famous for. You can be bold and take calculated risks, knowing you have the backing of your team and leaders. Join us in walking the talk when it comes to supporting our customers, giving back and making our communities a better place.
Be the difference. Be part of Bendigo Bank.
About the role
Known internally as a Customer Relationship Officer, and affectionately referred to as a CRO; the role provides a high standard of professional service that explores the customer’s needs and circumstances and provides consumer lending and other financial solutions relevant to their lifestyle. You will demonstrate a high level of ownership which is based on building strong relationships with new and existing customers and the wider community.
The successful candidate will closely support the Branch Manager in developing and coaching team members to understand our products and services and to provide quality referrals.
This position is a great career opportunity and will ideally suit someone to further develop their skills in the consumer lending space.
This position is located primarily at our Ringwood Branch, with the expectation of providing relief to our Boronia and Bayswater branches too.
The role is full-time, permanent opportunity and the roster is 76 hours per fortnight.
We’re looking for someone keen to learn and progress in their career. A successful Customer Relationship Officer will bring:
Demonstrated ability to achieve sales results through solutions which truly meet the customer’s needs.
Ability to effectively communicate with new and existing customers face to face and over the phone.
A high level of Banking Product knowledge, including Transactions Accounts, Insurance, Term Deposits and Credit Cards.
The ability to quickly learn new systems and processes.
Experience in consumer lending and the banking and finance industry - a plus but certainly not essential
There's so much more to a career with Bendigo Bank than just banking.
You bring your brilliant mind, and we’ll help you take your learning to the next level with on-the-job training and external development opportunities - we want you to shine.
After all, YOU are the difference that makes us the better big bank.
At Bendigo Bank we believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.
If you’re excited to be part of an organisation with strong values and a community focus - then this could be the role for you!