Lead, Admitting - FT/Days

Lead, Admitting - FT/Days

MemorialCare Health System | Fountain Valley, CA, 92708, US

Posted 16 days ago

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Essential Functions and Responsibilities of the Job

* Ability to assist in leading the activities of the team to ensure work objectives are met.
* Monitors and manages work queues.
* Ability to interpret insurance benefits, authorization requirements, and admission requirements
* Ability to role model outstanding customer service skills using "Simply Better" and AIDET principles.
* Ability to communicate effectively in written and verbal form
* Ability to interact in a positive and constructive manner and promotes conflict resolution
* Serves as a knowledgeable and available resource to the staff
* Avoids HIPAA violations by choosing correct MRN and maintains complete patient/employer confidentiality.
* Ensures all registration forms are complete, signed, and scanned. Enters notes in Epic as required.
* Collects and posts payments timely and accurately. Immediately drops payment in safe or cash drawer.
* Maintains registration accuracy rate of 95% or better.
* Ability to be at work and be on time.
* Ability to follow company policies, procedures and directives.
* Ability to prioritize and multitask.


* 2 or more years of experience in the admitting department, business office, or physician office
* Knowledgeable and familiar with all aspects of the admitting department
* Must communicate effectively and clearly both verbally and in writing
* Strong customer service skills
* Ability to communicate effectively in both written and verbal form.
* General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & Cal-Optima
* Bi-lingual (English/ Spanish, or English/ Vietnamese) preferred
* Positive work ethic
* General computer skills required including, electronic medical record and Microsoft Office
* Knowledge of medical terminology


* High school graduate preferred
* Medical Terminology course or certificate preferred