Collection Officer (Collections Hub Penang) - Singapore

Collection Officer (Collections Hub Penang) - Singapore

OCBC Bank | Balik Pulau, 07, MY

Posted 23 days ago

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Description



Description



Call on 1 to 29 days delinquent and over limit unsecured and secured accounts and follow up with borrowers to secure payments
Manage unsecured and secured accounts in the Debt Manager Collection System to prevent control flow through of accounts to 30 days past due and to achieve targeted delinquencies
Manage and achieve daily productivity standards in terms of attempts; contacts, PTP Kept and amount collected
Handle delinquent customers' request for interest waivers, queries and complaints
Ensure that collection actions taken are within corporate guidelines, and collection policies
Take on additional tasks and/or projects when assigned.


Qualifications



Strong persuasive, negotiation and communication skills
Possess good spoken English
Ability to speak other languages and dialects will be an added advantage
Customer-oriented and has good customer service skills
Experience in Collections / Customer Services is much preferred
Must be prepared to work extended hours as and when required