Broadband Service Technician

Broadband Service Technician

Astound Broadband Powered by Wave | Sandy, OR, 97055, US
Job Type: Full TimeSalary Range:$32,000 – $48,000 Salary range estimated by Zippia

Posted a month ago

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Job Summary

Astound Broadband is hiring for a Broadband Service Technician in Sandy, OR and surrounding areas. The Broadband Service Technician is responsible for residential and commercial installation, service/repair, and disconnections for data, video, and phone on the customer premises with a high level of focus on customer service, customer education, and quality of work. This role will be responsible for ensuring and recording correct RF signal levels. The BST is required to communicate with leadership and dispatch, as well as assist supervisors and technicians with escalations and specialized work orders. This role participates in a 24/7 on-call rotation.


Duties and Responsibilities

Residential install, service/repair, and disconnects* (data, video, phone) on customer premises

Assist supervisors and technicians with escalations and specialized work orders

Ensure/record correct RF and signal levels within specifications

Communication with leadership and dispatch as needed

Customer education

Operate company vehicle in safe and responsible manner

Participation in a 24/7 on-call rotation

Other duties as assigned



Education: High school diploma or equivalent

Experience: 6+ months satisfactory metrics OR 2-3 years as a telecommunications technician

Competencies: Maintain satisfactory driving record and have a valid driver's license; Ability to differentiate and effectively communicate to customers advanced phone/IP networks and POS systems

Knowledge, Skills and Abilities: Ladder; Hand or Power Tools; Customer Service; Communication (verbal, written); Basic Computer Skills; Aptitude to learn to skills; Problem solving; Time Management; Teamwork; Working alone


EEO Statement

Astound Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other’s differences to maximize the experience of our teammates and our community.  We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)