Communication Specialist I - Ambulance Dispatch - FT

Communication Specialist I - Ambulance Dispatch - FT

Carilion Clinic | Roanoke, VA, US
Salary Range:$49,000 – $63,000 Salary range estimated by Zippia

Posted a month ago

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This position is eligible for a $7,500.00 Sign-On Bonus when the external candidate meets applicable guidelines.

The Communication Specialist I maintains responsibility for receiving and activating requests from multiple sources for ground and helicopter transportation. Tracks air flights from multiple helicopter vendors. Directs air traffic for site response and landing appropriately according to aviation safety and CAMTS accreditation standards. Communicates issues or operational questions to Lead, CTL and/or Manager as they arise. May not function in charge/lead role.

Duties include, but are not limited to the following:

Receives ambulance and helicopter requests via telephone, EPIC EMR, fax, chat room, and radio.Records information via computer aided dispatch (CAD) system. Tracks air traffic using computer software. Serves as primary air controller for multiple air responses into designated area. Must maintain Air Methods Flight Log for all flights.
Prioritizes incoming calls according to unit availability and determines response mode as emergency or non-emergency. Determines level of care required and mode of transportation needed according to CCPT and Communicatons Center policies and procedures.
Dispatches calls and maintains communication with staff to assure effective utilization of services according to CCPT policy and procedure. Provides ETA’s for same day and future requests to call takers. Triages calls and re-appropriates transports according to demand and urgency. Follows established processes for monitoring of flights.
Assures call-backs to requesting facilities when transportation will not arrive on time. Assures documentation of call back and alteration of arrival time in designated location within the CAD system.
Maintains situational awareness as evidenced by awareness of vehicle location by GPS Tracking software, CAD systems, and daily call scheduling program.
Facilitates communication between CCPT Divisions and CCPT Leadership.
Participates in performance improvement activities and assigned project work. Activelyparticipates in all cost containment measures at the unit level. Promotes an aesthetic and safework environment.

Be at your best with an organization that equips you to do so. Whose people unite in making lives better. At Carilion Clinic, we help communities stay healthy and our region grow stronger through compassionate care, medical education and research, and neighborhood outreach. As part of our team you can expect professional stability, strong technological resources, and the advancement potential of a regional leader.

Based in Roanoke, VA, we are an award-winning, community-based network of hospitals, primary and specialty physician practices, and affiliations with prestigious academic medical institutions. Explore how joining a regional leader can enhance your ability to learn, grow, and succeed.

To learn more about our Communication and Transfer Center, read this article:CCPT Communication and Transfer Center

Minimum Qualifications

Education: High school graduate or GED. Successful completion of EMT-B, EMT-I or EMT Paramedic course.

Experience: EMT-B level only: At least 1 year of experience in CTaC Coordinator role and must achieve/meet standards at or above on performance evaluation tool. All levels: 2 years of pre-hospital experience preferred.

Licensure/Certification: EMT- Basic, EMT-I certification, or EMT-P certification. EMD (Emergency Medical Dispatcher) certification preferred. AHA BLS certification required. In addition, NAACS certification required.

Other: EMT- Basic, EMT-I certification, or EMT-P certification. EMD (Emergency Medical Dispatcher) certification preferred. AHA BLS certification required. In addition, NAACS certification required. Excellent customer service skills, basic computer proficiencies and the strong ability to multi-task. Ability to operate complex phone/radio systems.

Our Values

Below are our core values that we strive to embody and expect of all our team members:

Collaboration: Working together with purpose to achieve shared goals.

Commitment: Unwavering in our quest for exceptional quality and service.

Compassion: Putting heart into everything we do.

Courage: Doing what’s right for our patients without question.

Curiosity: Fostering creativity and innovation in our pursuit of excellence.

Requisition Number: 117393
Employment Status: Full time
Location: CTAC Communications Center
Shift: Evening/Night
Shift Details: Primary shift will be 1900-0700 with rotating days, holidays and every other weekend
Recruiter Phone:
Recruiter Email:
For more information, contact the HR Service Center at 1-800-599-2537.

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.%52575%