• Optimize business results through leveraging area resources and staying attuned to the changing market dynamic.
• Communicate to Store Supervisors to ensure their understanding of sales goals and KPI measurements.
• Analyze and track area performance to react to the risks and opportunities to achieve annual sales goals.
• Ensure a standard model of store operations are in place that reflects local market needs and company standards.
• Provide input to store planning on new store layouts and cooperate in organizing retail operations for new store openings.
• Lead the store supervisors in building strong relationships with landlords to minimize operational issues.
• Anticipate potential risks in store operations and alert the organization accordingly.
• Look for ways to improve store operating cost efficiency whilst maintaining required standards of customer service and brand image.
• Manage all financial aspects of business operations, accounting and budgeting including: - Sales against goals; track sales versus established standards
Use of reporting tools (daily, weekly, monthly reports)
Analyzing report data.
Sales against Target
Track sales versus established standards
CUSTOMER RELATIONSHIPS & EXPERIENCE
• Create and maintain value based relationships with top customers across your market.
• Monitor CRM KPI's and determine the appropriate follow-up actions.
• Interpret Mystery Shopper and NPS results together with CRM data to propose/decide on ongoing strategy and actions to improve customer experience.
• Handle major customer issues (with Director if necessary)
• Propose/stimulate activities to continuously improve the customer service.
• Analyze and use CRM data to work with store managers to develop business plans & relationship activities.
• Collect specific CRM training needs and determine the relevant actions in order to improve the customer experience.
Our compnay was started since year 2003. Through these 17 years, we have faced many challage and we still focus in our company vision to provide a fashion, good quality and reasonable price for every single customer of us.
Right at this moment, we wlling to expand our company to next level which can cosolidate and stonger our company base and looking outside opprotunity to further up our company overall overlay coverage and society contribution.