Who You'LL Work With
Cisco CX mission is to accelerate customer success through innovative Services and world-class people, partners, processes and tools. Services led interactions are a key differentiator to improve the value of Cisco to customers and partners.
Who You Are
Bachelor's Degree or equivalent work experience in Computer Science, Computer Engineering, Electrical Engineering, or related field.
Minimum 8 years of technical experience in IP Networking in Service provider environment, with minimum 4 years' of experience with Cisco Routing products such as ASR9K, NCS500, NCS5xx, routing,EVPN
CCNP in Routing Switching is desired. CCIE will be added advantage.
Hands on experience in resolving complex to highly complex network issues is Required.
Proficiency in English. Excellent written and verbal skills is Required.
Phenomenal teammate. Ability to work in collaborative way to achieve end results.
Previous experience in documentation for case management, knowledge collection, defect management and training.
Deep understanding of TCP/IP (IPv4 and IPv6) and IP MPLS knowledge.
Experience in customer facing role will be added advantage.
Working knowledge of handling network down situations—this role will be handling S1/S2 Service Requests with limited supervision.
Ability to drive recreates remotely—many issues result in the engineer needing to perform a recreate of the customer problem in order to isolate the issue and resolve.
Python coding skills will be added advantage
What You LL do
Provide phone/email consultation to independently debug complex product problems reported by Cisco customer.
Focal point for large account network problem resolution and complex issues.
Acts as a technical escalation point of contact for engineers in team.
Acts as a technical authority.
Provides support on a worldwide basis.
Provide technical support to customers for Cisco technologies, products, and/or solutions.
Typically be responsible for resolving moderately and complex technical problems, depending on the customers' need.
You will simulate technical problems in lab environment.
You will share knowledge with other people in writing technical documents and enlarge the knowledge database.
You will provide internal and/or external technical presentations (cross-training).
You will raise some specific problems to the responsible Business Units for product improvement.
You will work closely with colleagues to achieve common goals.
The engineer will strive to technical precision and expertise.
You will demonstrate a skill and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge