JC Home Delivery Lead B ( 71566345 )

JC Home Delivery Lead B ( 71566345 )

Jio | Varanasi, UP, IN

Posted 25 days ago

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Description



Job Responsibilities

:

1. Responsible for Jio Home Delivery (JHD) in JC Operation
2. Manage and supervise various outbound channels to ensure high service
levels for JHD customers
3. Recruit, train & deploy outbound direct sales agents in JC area as
per the given target
4. Monitor refresher training on JHD process and product knowledge to
agents
5. Drive Lead Acceptance & Lead Delivery on day to today basis
6. Ensure JC Level Master Configurations on JHD platform - Agents,
Stores, PIN Codes, Products
7. JC territory planning to ensure 100% manning coverage
8. Supervise and manage General Trade & Own Store promoters (xDSS) for
Home Delivery
9. Propose improvements to ensure augmented customer experience
10. Monitor and gather competition/industry plan, initiatives, policies
and best practices

Education Requirement :

Graduate in any discipline / (MBA or equivalent preferred)

Experience Requirement :

Graduate: 4-8 Years / MBA: Min. 2-6 years

Skills & Competencies :

1. Responsible for Jio Home Delivery (JHD) in JC Operation
2. Manage and supervise various outbound channels to ensure high service
levels for JHD customers
3. Recruit, train & deploy outbound direct sales agents in JC area as
per the given target
4. Monitor refresher training on JHD process and product knowledge to
agents
5. Drive Lead Acceptance & Lead Delivery on day to today basis
6. Ensure JC Level Master Configurations on JHD platform - Agents,
Stores, PIN Codes, Products
7. JC territory planning to ensure 100% manning coverage
8. Supervise and manage General Trade & Own Store promoters (xDSS) for
Home Delivery
9. Propose improvements to ensure augmented customer experience
10. Monitor and gather competition/industry plan, initiatives, policies
and best practices