Engineer Information Technology - EndUser Support Engineer (Mandarin)

Engineer Information Technology - EndUser Support Engineer (Mandarin)

infineon | Malacca, 04, MY

Posted a month ago

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Description


Responsible to categorize, prioritize and resolve incidents and problems raised by Infineon users worldwide.In your new role you will:
Actively monitor incoming contacts via 3 end-user channels: Calls, web tickets and chats.
Provide information and status updates of incidents to our end-users.
Responsible for the content and releasing of IT Information news.
Accountable for all content used in support tooling e.g: knowledge database, self service portal etc.
Participate and drive continuous improvement initiatives and collaborations with 2nd level IT.
Perform any additional tasks, topics, project as and when advised by Service Desk management.
You are best equipped for this task if you have:
Good proficiency in English and Bahasa Melayu is compulsory.
Proficiency in Mandarin will be compulsory if required. German language is an added advantage.
Strong communication and interpersonal skills.
Required to run shift; which includes public & national holidays and weekends.
Able to work independently with minimal supervision, willing to learn and work hard.
Team player and customer focused.
Experience in IT Service Desk, IT Helpdesk or IT Service Management is an added advantage.
Fresh graduates are welcome to apply!
What we offer you in Melaka - Wide range of training offers & planning of career development- International assignments- Different career paths: Project Management, Technical Ladder, Management & Individual Contributor- Exempt working hours are flexible within core hours (9am-12pm & 2pm- 5.15pm)- Home office options for certain tasks or due to personal circumstances. Applicable to exempt employees working on office hours only- Part-time work possible for exempt employees only- Exempt staff could apply up to 3-month sabbatical leave, subject to business situation- Medical coverage- In-house clinic operates 24 hours, doctor consultation possible from 9am to 5pm- Health promotion programs- Social Recreation Center with facilities, such as gym room, squash, badminton and netball court, zumba and yoga classes, etc.- On-site Cafeteria- Paid sick leave according to law- Additional 3% to Employee Provident Fund after 10 years service with Infineon Malacca- Re-employment opportunities- Productivity incentive bonus- Bus service for shift employees- Allocated carpark for disabled and pregnant employees