Customer Service and Support Specialist

Customer Service and Support Specialist

Electronic Merchant Systems | Cleveland, OH, US
Salary Range:$27,000 – $41,000 Salary range estimated by Zippia

Posted a month ago

Apply Now


*_Customer Service and Support Specialist_*

Required Duties and Responsibilities:
* Respond to incoming phone calls, emails and chat from EMS merchants
* Provide your customer with an exceptional experience and drive client satisfaction
* Use compassion in helping upset customers and helping them through the issues they are experiencing while maintaining composure in stressful situations
* Provide accurate information and guidance to manage your customer’s expectations and to help them understand their accounts

* Passion for high levels of Customer Service
* Desire to be a punctual team player
* Attention to Detail
* Basic aptitude for troubleshooting hardware, software and communication issues
* Ability to navigate a computerized data entry system (training is provided)

Job Benefits:
* On the Job training program
* Business casual dress code
* Excellent location in Tower City
* Medical, Dental and Vision insurance available after 90 days of employment
* 401K program available after 180 days of employment

This Company Describes Its Culture as:
* Detail-oriented -- quality and precision-focused
* Stable -- traditional, stable, strong processes
* People-oriented -- supportive and fairness-focused
* Team-oriented -- cooperative and collaborative

Job Duties:
* Answer incoming customer inquiries
* Collaborate with management teams to stay updated on new products, services, and policies
* Record customer information within our customer service database
* Engage with clients in a friendly and professional manner while actively listening to their concerns
* Offer support and solutions to customers in accordance with the company's customer service policies
* Other duties as requested

Communication method(s) used:
* Email
* Phone

This Job Is:
* A job for which military experienced candidates are encouraged to apply

Job Type: Full-time

* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Vision insurance
* 8 hour shift

Application Question(s):
* The hours for the position are 11:30AM-8PM, with the requirement to work one weekend day. Is this something that you are comfortable with?

Work Location: One location%1221060%