As part of the Nippon Paper Group, Opal is one of Australasia’s leading packaging and paper companies and we employ more than 4,500 team members across our operations. We manufacture goods that you see, touch and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce. We stand for innovation, smart solutions and sustainability and this is an exciting time to join us as we build our own unique culture fuelled by confidence, energy and passion.
Discover the Opportunity
An exciting opportunity has arisen for an outstanding Customer Service Representative to join our national team based in Knox on a full-time, permanent basis.
You will contribute to the success of Opal by:
Providing high level customer service support to both internal/external clients
Managing the end to end order process ensuring accurate processing and timely resolution of any issues
Ensuring customer queries are handled efficiently and to the customer’s satisfaction
Providing prompt communication to suppliers and customers with regards to order status when required.
Collaborating with the internal Purchasing Team in maintaining the efficacy of purchasing processes and procedures.
Collecting and providing accurate information to Customers and Account Managers
Providing general assistance to the Customer Support team
We are able to offer a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms and we look for curious individuals who thrive in an environment of change. Specifically for this role, we expect you will have;
Proven experience in a customer service function
Professional communication skills, with the ability to build effective customer relationships
A positive outlook & passion for delivering exceptional customer service
Excellent attention to detail, ensuring a high degree of accuracy and consistency
Pro-active nature, with the ability to problem solve and calmly resolve challenging situations
CRM system experience (not essential)
SAP system experience (not essential)
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