Lead Associate - Quality - General Insurance Underwriting

Lead Associate - Quality - General Insurance Underwriting

WNS | Pune, MH, IN

Posted a month ago

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Description




Ø Complete Daily Quality checks as per the process requirement

Ø Provide Feedback to the agents for the errors identified

Ø Conduct Customer comeback analysis for all the errors received from the clients

Ø To meet the monthly sampling numbers as per the target

Ø Complete the feedback targets as specified in the QSD

Ø Contribute brainwave ideas to improve the process

Ø Complete the WB Role Roadmap within the stipulated time

Ø Prepare all team and client related reports for Quality

Ø Complete RCA for all the errors identified

Ø Ensure the QA process adheres to ISO guidelines

Ø Identify the improvement areas for staff and share it with the AM- Quality

Ø Communication with clients on a periodic basis

Ø Complete the Calibration exercise on a periodic basis as defined

Ø Create Error analysis/RCA Report on a weekly basis

Ø Attend all the development and quality trainings that are identified for a QA

Ø Help operations in identifying the training needs for the ops associates

Ø Drive projects and be part of the projects that are identified in the team




Qualifications




Ø Graduate

Ø Good command over MS Office

Ø Good Excel Knowledge