Sales Support / Operations Lead (French)

Sales Support / Operations Lead (French)

LexisNexis Risk Solutions | Johannesburg, GT, ZA

Posted 9 days ago

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Job Summary

The Reed Exhibitions Supervisor is a Functional Supervisor responsible for supervising the timely

completion of Reed Exhibitions campaigns. The role supervises the planning, organizing, executing

and reporting of all Reed Exhibitions campaigns and will be accountable for achieving the shows

goals. Apart from this, the Functional Supervisor will provide assistance on General Event Support

projects – Data Management, Event Relations and Event Support


Employee Performance Management

Ensure new employees are oriented to the organization, its policies, facilities, etc

Ensure that employees follow the organization’s policies and procedures

Facilitate Employee Training and Development

Manage individual and team scorecard per month

Validate individual Productivity using trackers and / or telephone system

Complete Quality Monitoring for members of the team

Monitor, assess and provide feedback about employee’s performance

Provide ongoing guidance to employees in the forms of ongoing coaching and mentoring

Conduct performance appraisal on a regular basis

Complete 100% coaching and Enabling Performance discussion with team

Develop and implement PIP (Performance Improvement Program) if performance is not adequate

Provide rewards program for employee accomplishment

Lead regular teambuilding activities including strategic planning, RE Cares, Townhall, etc.

Approve and monitor daily team attendance through Attendance Monitoring Tool

Attrition – maintain annualized negative attrition at or below 10%

Support and drive 80% attendance in at least 3 major employee engagement initiatives during the year

Support and drive 80% attendance in at least 1 major corporate social responsibility program during the year

Conflict / Crisis Management

Regularly review the needs of employees

Help, discuss, evaluate and resolve personal and work issues among team members

Inform and monitor employees during times of crisis or disaster to assess situation

Inform the manager of the current situation of team members and recommend solution


Submit weekly operation performance status report to Reed Exhibitions Manager

Generate monthly performance update to Business Unit stakeholder

Update all necessary reports needed by Stakeholders

Ensure all reports are accurate, updated and submitted on time

Operational Improvement

Productivity – Achieve specific and identified team targets

Completeness and Timeliness – Achieve team deliverables within Turn Around Time

Quality / Accuracy – Achieve specific and identified team target accuracy and quality measures

Stakeholder Management – conduct monthly operations review and execute action items agreed with the business unit

Receive, review and monitor and manage workload and assignments of the team

Manage stakeholder expectations regarding deadlines, quality and efficiency

Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions

Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations

Manage and facilitate the corrective action process, partnering with the manager

Conduct effective workforce planning and responsible for individual career development

Participate in the implementation of support plans for product integrations and company acquisitions

Process audit – support annual process audit activities

Operations Standard – support compliance with established processes

Functional Accountabilities

Data Management:

Generate leads for our events based on show brief provided by Business Unit

Enrich current database through internet research

Update or remove existing contacts on the database through internet research

Validate existing contacts / leads on our database

Event Relations:

Execute campaigns to invite visitors to our event

Proactively calls visitors or exhibitors to disseminate information

Call potential clients and gauge their interest on our show and potentially arrange a meeting with the exhibitors (matchmaking)

Event Support:

Respond quickly and efficiently to customer queries via chat, e-mail and / or phone

Proactively seek out information about each show to be able to provide accurate information to customers

Listen actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a supplier of choice

Ensure all communication, written or verbal is clear, concise, polite and informative

Provide ad-hoc support to show teams

Take ownership of queries from start to finish

Ensure tasks and workload are completed to agreed SLA

Hard/Technical, Soft Skills and Complimentary

Excel Advanced

CRM systems Intermediate

PowerPoint Intermediate

Other Qualifications/Requirements:

Bachelor’s degree or equivalent experience

5 – 7 years of Leadership experience required

3 – 5 years’ experience in a customer contact environment preferred

Strong written and verbal communication, problem solving, project management and delegation skills

Responsible for team’s people leadership, employee engagement, staff development and performance management

Has a strong sense of ownership relating to tasks and responsibilities

Organized and very systematic in handling tasks at hand

Very proactive in stakeholder management, project ownership and team coordination

Very decisive and results oriented

Project and time management skills, demonstrated by the ability to manage a number of projects at the same time

Strong commitment to performance and team success

Applicants must be willing to work in flexible/rotating schedule depending on business needs

Proficient in German and / or French

RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact or if you are based in the US you may also contact us on  1.855.833.5120..

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