Customer Facing Team Leader /Late Shift/ - Limerick - Urgent Hire

Customer Facing Team Leader /Late Shift/ - Limerick - Urgent Hire

StubHub | Dublin, Dublin, IE

Posted 8 days ago

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Description


We are searching for a confident Customer Facing Team Leader (Late Shift) - Limerick to join our vibrant team at StubHub in Limerick.
Growing your career as a Full Time Customer Facing Team Leader (Late Shift) - Limerick is a great opportunity to develop productive skills.
If you are strong in creativity, teamwork and have the right initiative for the job, then apply for the position of Customer Facing Team Leader (Late Shift) - Limerick at StubHub today!


Due to continued growth, we are seeking a Customer Facing Team Leader (Late Shift)to join our expanding team in Limerick.

The role of a Customer-Facing Team Leader includes leading, coaching, and developing a team of Customer Care Executives in order to achieve optimum levels of customer satisfaction.

We would like to see someone who has:
Experience : A minimum of three years experience in a fast-paced customer service environment, in a leadership position
Teamwork and Leadership : Demonstrated leadership skills through managing, motivating, and influencing team behaviours. Proven track record of driving operational excellence through consistently high-performance team management.
Organizational Skills - Ability to organize and manage the administrative workload with a good eye for details and accuracy.
Operational Understanding: Commercial awareness and ensuring we maintain and customer-centric culture.
Results Driven - Strong work ethic with the ability to proactively achieve strategic goals on time and within budget.
Data-Driven - Decision maker compelled by data and commercial awareness
Problem Solving - Demonstrate a strong track record of problem-solving and analytical decisive thinking.
People Skills - Excellent interpersonal skills, the capability of empathizing, communicating, and resolving conflicts in an assertive way using proven Leadership capabilities.
Quick Learner - Learning and adapting to new technologies and tools.
As a Team Lead at viagogo, you’ll be able to:
Leading a Customer Services Support Team, and responsible for the end-to-end performance of your team to achieve optimum service level.
Drive an atmosphere of the highest standard of productivity and quality while working in a complementary way to the existing lines of business in the customer Facing function.
Be accountable for daily operational performance, conducting 121 meetings ongoing and ongoing performance management.
Support Customer Facing and Operations metrics and daily operational reports.
lead change through influencing and collaboration.
Help to improve workflows, processes, and tools
Experience and working hours:
You will be working 40 hours per week
Must be available to work late shift hours (3 pm-12 am), and willing to work shifts during evenings and weekends
This position requires full flexibility to travel internationally.
What we offer:
We are proud of our multicultural and vibrant culture, innovative offices, and the newest technologies used. You can be a part of this exciting environment and show your talents. Once part of the team, you will have access to our wide benefits package:

· Competitive starting salary

· Career progression

· Employee Engagement initiatives

· Casual dress code

· Free parking

About viagogo

viagogois the leading global marketplace for music, sports, and entertainment tickets. We have finalized a deal to acquireStubHub and look forward to continuing our market leadership.

Despite our rapid growth while revolutionizing a 100-billion-dollar industry, we maintain our start-up ethos and data-driven, collaborative culture. We believe that small, cross-functional teams can achieve extraordinary results. Fans from nearly every country in the world can find millions of tickets to their favourite events in the language, currency, and with the device of their choice.

We provide the widest possible choice of tickets to events around the world and help ticket sellers reach a global audience.viagogohas partnered with many of the world’s leading brands in sports and entertainment while helping fans access unforgettable experiences.

Company Benefits:
● Excellent benefits
● Advancement opportunities
● Advantageous package