Head Spa Receptionist

Head Spa Receptionist

Mallory Court Hotel & Spa, Leamington Spa | Bishop's Tachbrook, ENG, CV33 9QB, GB

Posted 7 days ago

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What you’ll be doing
As Head Spa Receptionist, you will ensure our customers feel welcome and at ease the moment they come through the door. You will be responsible for the Spa Reception team - overseeing and taking treatment bookings and payments, driving membership, responding to treatment enquiries and working closely with the therapy team to ensure a busy day runs like clockwork in our spa.
You'll support the Spa Manager by managing the day to day activity in relation to all spa bookings and enquiries either via telephone, web or email.
You will provide information on hotel services and most importantly, as their host, make our guests feel welcome and help them unwind during their stay.
What you’ll need?
To be well presented, confident and have natural people skills;
To have proven admin skills, the ability to think on your feet and problem solve;
To be tech savvy with the ability to manage bookings within our 'prem spa' booking engine;
Ideally, you will have experience of supervising or managing a team;
Reception or Reservations experience within a hotel or spa environment, however, more important is your ability to provide great service and build rapport with guests
The ideal candidate must be able to work flexible hours, including regular weekends and bank holidays.
This role will include a variety of hours from 6.30am to 9.30pm 5 days a week to include 3 from 4 weekends
What’s in it for you?
Eden Hotel Collection offers fantastic opportunities for anyone looking to progress their career within the hospitality industry. All of our employee’s receive an individual learning pathway with an opportunity to ‘Grow with Eden’ for professional and personal development, alongside being coached and mentored by some of the best in the industry.
If progression isn’t your thing, that’s fine too, we would still be interested in finding out more about you.
Perks of Eden:
· We recognise the importance of work life balance and so offer an enhanced annual leave entitlement of 31 days annual leave entitlement, rising to 33 days with service;
· Stay & Dine – £50 BB per room 50% off food & 25% off drinks
· Spa & Shop – Discounted products and treatments;
· Relais & Chateaux, Small Luxury Hotels of the World and Pride of Britain Hotels - discounted stays – both UK and international;
· Merlin Entertainment discount, including Warwick Castle, London Dungeon, Alton Towers and more!
· Use of our gym facilities; and golf facilities.
· And we care about the health and wellbeing of our teams, so you will get access to a confidential Employee Assistance Programme, Hospitality Action;