Service Coordination Manager

Service Coordination Manager

Family First Homecare | Lakeland, FL, US

Posted 10 days ago

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We are here to make everyone feel at home.
Patients. Families. Nurses.

Family First Homecare is how children with complex medical needs can receive the highest level of care needed in the comfort of their own homes. To make homecare work, it takes a partner who will always do three things: tell the truth, own the details, and raise the bar. Only Family First Homecare brings this approach. At Family First Homecare, we want to get our patients and families home, but we also want to provide a place our team members can call home too. Let’s talk about what you need and how we could get you home.

What will you do?

As the Service Coordination Manager and future leader in our organization, you will focus on driving communication and increasing the quality of homecare service to clients while facilitating a constructive and encouraging environment for field clinician team members. You will manage a casebook of patients, where you'll build out their schedules by coordinating between the families we serve and the availability of our field clinician team member. Our core values of telling the truth, owning the details, and raising the bar will require the Service Coordination Manager to focus on building relationships with clients and community partners to fortify the culture Family First Homecare values as an organization.

Essential Duties and Responsibilities:
• Maintains a current patient roster or “casebook” with all pertinent staffing information and monitors schedule changes.
• Performs telephone screens and face to face interviews with potential field clinician team members.
• Prepares monthly schedule for clients and field staff and provides copies for distribution.
• Assists in coordinating services provided to patients.
• Controls and monitors schedule changes.
• Checks compliance of shifts and visits done (on master schedule) after all notes are matched to charges, brings any scheduling problems to the supervisor's attention immediately.
• Assists in taking patient referrals.
• Manages established key performance indicators to drive operational efficiencies and growth within the business unit
Minimum Requirements:
• BA or BS preferred.
• Preferably possesses healthcare experience.
• Should be a skilled organizer able to manage office files, logbooks, and staff schedules.
• Must be able to execute high volume of phone calls and utilize appropriate phone etiquette.
• Establish and maintain effective channels of communication with patients and field clinician team members.
Family First Homecare Mission Statement
Family First Homecare delivers the highest possible standards of both care and communication to the families we serve. Our commitment to tell the truth, own the details, and raise the bar is evident in everything we do. Let’s get you home.

Family First Homecare Values

Tell the Truth
Honest people always demonstrate a high degree of integrity and openness in all their relationships.
Own the Details
Servant leaders take responsibility for everything they do, bringing out the best in themselves and in others.
Raise the Bar
Innovators are always looking for new ideas, better ways, and creative excellence.