Advanced On-site Technician

Advanced On-site Technician

Fujitsu | brisbane, QLD, AU

Posted 8 days ago

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Description

Location:

Brisbane - Queensland

Date Published:

16-Sep-2022

Job Reference:

BH-15786

Advanced On-Site Technician / Desktop Support Analyst
Location: Brisbane

We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Globally, Fujitsu is not only a Disability Confident company, a Times Top 50 employer for Women, and a signatory for the Race at Work Charter. We are also committed to the United Nations Sustainable Development Goals and in Australia we have been recognised as an AWEI Bronze employer for our LGBTI inclusion. We also have specific inclusion efforts with First Nations Peoples in New Zealand through our Maori and Pacific Peoples Inclusion Plan and in Australia with our Reconciliation Action Plan.

We are people centric. This means we care about our people (and their families and communities) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.
We want you to thrive. If working for a progressive organisation, with a continuing commitment to diversity and inclusion is important, you should apply

Work with a giant in technology:
We currently have an opportunity for a skilled, customer focused Onsite Technician / Desktop Support Analyst who is passionate about providing a first-class end user experience. In this role you will be based onsite at the office of a key Fujitsu client, supporting infrastructure services across multiple technology streams including, Hardware, Operating Systems Windows 7 through to Windows 10, Software, Networks, Server and Print devices.

You will be someone who has a background supporting Windows environments and Microsoft applications. You will have hands-on desktop support / customer service engineer background. With a focus on first touch resolution with the ability to take end to end ownership of issue resolution.

Building your own path to success:
To be successful in this role, you will have:

A clear and confident communication style with the ability to build and develop strong customer relationships
Technical knowledge of hardware and peripherals incl laptops, notebooks, workstations desktop PC’s, printers, media and audio-visual equipment BYOD and mobility
Knowledge of desktop & software applications incl Operating Systems (Windows 7 through 10), Microsoft Office 2007 through 365, Antivirus software and systems
Understanding in Active Directory, Microsoft Exchange, SCCM, End-Point Imaging
Knowledge of the ITIL framework and previous use of an Incident Management tool
A relevant IT qualification / certification

Come Share our Vision:
We aim to create an employee experience that embraces diversity, inclusion and belonging. We’re focused on flexible work options and a range of rewarding benefits. If you want to work in the way that suits you and our customer’s best, come and find your future at Fujitsu.

Work your own way: https://www.fujitsu.com/au/about/careers/own-way/index.html
Achieve together: https://www.fujitsu.com/au/about/careers/achieve-together/index.html
Our Process: https://www.fujitsu.com/au/about/careers/trusted/index.html

Fujitsu: Empowering human difference

PLEASE NOTE: Due to the inherent requirements of the role, candidates must be Australian Citizens and ideally hold a Baseline or higher level Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology, must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).

Fujitsu complies with government legislation in various jurisdictions which in certain circumstances may impose a requirement that certain workers be vaccinated against COVID-19 (or otherwise have a valid exemption). Also, for client facing roles, many of our customers require our staff to be vaccinated to attend their workplaces. Based on Fujitsu’s assessment of workplace risk and the safety and wellbeing of our people and consultation with our staff, Fujitsu has introduced a Vaccination Requirements policy which requires all persons entering a Fujitsu workplace, attending a Fujitsu work-related event, or entering other premises to undertake work on Fujitsu’s behalf to be fully vaccinated against COVID-19 or the subject of an appropriate exemption (and to provide evidence of the same). Consequently, as a result of Fujitsu’s policy, and, where applicable, customer and legislated vaccination requirements, Fujitsu requires all new employees to be fully vaccinated or have an authorised exemption approved by Fujitsu’s Crisis management Team (CMT). Recruits will be required to provide evidence of their vaccination status as part of the recruitment process.