Assistant Manager

Assistant Manager

The Fragrance Shop | Highlands, Scotland, UK

Posted 2 days ago

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Established in 1994,The Fragrance Shop (TFS)is known for its passionate and innovative nature within the fragrance industry and we are the largest, Independent fragrance retailer. Our aim is to create mainstream and luxury fragrance, which is affordable and accessible for all, in over 200 stores nationwide and online. The Fragrance Shop are now on the lookout for a passionate, ambitious and experiencedAssistant Manager to join the team and support with the day to day store management.

Role Overview:

Responsible for helping the Store Manager manage the store by providing excellent customer service whilst ensuring sales are maximised at every opportunity and establishing efficient methods of operation. This position is hands-on and will play a pivotal part in staff training and development.


  • Help to manage a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service
  • Take a lead role in resolving customer questions and queries
  • Following guidelines, ensure that all products are presented/displayed to their best advantage
  • Ensure that all products are correctly coded, priced and accurate POS is used
  • Actively promote the company and role in the local marketplace
  • Continue to develop self and role by studying relevant training materials and store information

Skills/Experience/Knowledge needed:

  • A minimum of one-year experience within a Supervisor/Management capacity
  • Educated to GCSE level or equivalent
  • Excellent time management skills
  • Strong verbal and written communication skills
  • IT skills, Microsoft Outlook, Word and Excel

Required Skills:

  • Customer service focused
  • Adaptable with a can do attitude
  • Strong communication and interpersonal skills


  • Competitive Salary
  • Merchandise discount
  • Exciting store incentives
  • Industry leading training and development programmes
  • Progression Pathways
  • This role is contracted to 24 hours per week

*Due to the high volume of applications that we receive for our retail management roles, we are regrettably unable to respond to everyone. Due to this, if you have not heard from us within two weeks of your application, please assume that on this occasion you have not been successful.*